Refund & Cancellation Policy

Last Updated: January 2026

1. No Refunds on Credits

Purchase of evaluation credits is final. Once credits are used for a service (answer evaluation), they cannot be refunded.

2. Failed Transactions

If a payment fails but money is deducted from your bank account, it is usually auto-refunded by the payment gateway within 5-7 business days. If not, please contact us with the transaction ID.

3. Service Errors

If the AI generates a completely blank or gibberish report due to a technical error on our end, we will restore the credit used for that evaluation upon review.